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Home > DEKK Warranty
Home > DEKK Warranty
As part of our DEKK Core Quality, we’ve made sure that our Rubber Tracks and Pads are covered with a 12-month warranty to provide you with exceptional service and support in helping your machinery perform at its best and deliver long-lasting productivity to every site.
In addition to that, our Excavator Rubber Tracks are backed by our “industry first” 24-month full replacement warranty for the ultimate quality guarantee. If you need to make a rubber track warranty claim, please follow our step-by-step guide below.
As part of our DEKK Core Quality, we’ve made sure that our Rubber Tracks and Pads are covered with a 12-month warranty to provide you with exceptional service and support in helping your machinery perform at its best and deliver long-lasting productivity to every site.
In addition to that, our Excavator Rubber Tracks are backed by our “industry first” 24-month full replacement warranty for the ultimate quality guarantee. If you need to make a rubber track warranty claim, please follow our step-by-step guide below.
EXCAVATOR
WARRANTY
SKID STEER
WARRANTY
CRAWLER
WARRANTY
RUBBER PADS
WARRANTY
At DEKK, we’re committed to giving you the best solution for your machinery. That’s why we’ve created a seamless and easy warranty procedure with a simple 4-step process to ensure your machine is up and running with minimal downtime.
With our response time of fewer than 24 hours, you won’t need to wait weeks before you hear back from us. In some exceptional and complicated circumstances, it may take longer to process. In the rare situation that you need to make a warranty claim for one of our rubber tracks or pads (we have less than 0.03% warranty claims per year), please follow our 4-step process below:
At the time of purchase, the serial number of the tracks is recorded by DEKK Rubber Tracks & Pads (DEKK), and a copy added to the customer invoice for their records.
If you need to make a warranty claim, collect and email the following information to DEKK to ensure your submission is processed promptly:
• Machine make and model number the track is fitted to.
• Rubber track serial number (located on the outside edge of the track)
• The business name the part was purchased with
• At least three (3) clear photos of the damage from different angles
• At least one (1) wide-angle photo, clearly showing the damage, including the whole track
• At least one (1) photo of the sprocket for de-tracking purposes, including photos of the rollers and idlers
• At least one (1) photo of the machine.
• A photo of the track serial number
DEKK will match the serial number information with our internal records to confirm the accuracy, and the information is sent to the manufacturer for approval.
A warranty claim usually takes up to 24hrs before receiving authorization. In exceptional circumstances, it may take longer due to the nature of the claim.
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If you need to make a warranty claim, collect and email the following information to DEKK to ensure your submission is processed promptly:
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DEKK will match the serial number information with our internal records to confirm the accuracy, and the information is sent to the manufacturer for approval.
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A warranty claim usually takes up to 24hrs before receiving authorization. In exceptional circumstances, it may take longer due to the nature of the claim.
DEKK Rubber Tracks and Pads have been leading the industry for years. With a trusted and reliable service, DEKK supplies quality OEM rubber tracks in all of Australia. Our strong commitment to quality and design allowed us to introduce our “Industry First” 24-month full replacement warranty on all DEKK Excavator Rubber Tracks.
DEKK rubber tracks are developed and manufactured using high-strength and high-tensile continuous steel belting encased in abrasion-resistant rubber as the main framework. Our manufacturing process ensures our range of tracks and pads meet the demands of flexibility and durability required by operators of excavators and other earthmoving equipment.
Our tracks and pads are improved with high levels of natural rubber content that allow for flexible and tear-resistant tracks while minimizing damage to operating surfaces and reducing vibration levels, creating a top-notch rubber track.
DEKK rubber tracks are available in short or long-pitch designs to provide extended running life and uncompromised wear life for any machine. Manufactured to tight tolerances with the correct pin fitments, our rubber tracks are designed for prolonged severe service conditions in earthmoving applications.
When choosing your next excavator rubber track, consider our industry-first 24-month full replacement warranty for the ultimate quality guarantee, ensuring you’re buying a quality manufactured track that lasts longer.
DEKK Rubber Tracks and Pads have been leading the industry for years. With a trusted and reliable service, DEKK supplies quality OEM rubber tracks in all of Australia. Our strong commitment to quality and design allowed us to introduce our “Industry First” 24-month full replacement warranty on all DEKK Excavator Rubber Tracks.
DEKK rubber tracks are developed and manufactured using high-strength and high-tensile continuous steel belting encased in abrasion-resistant rubber as the main framework. Our manufacturing process ensures our range of tracks and pads meet the demands of flexibility and durability required by operators of excavators and other earthmoving equipment.
Our tracks and pads are improved with high levels of natural rubber content that allow for flexible and tear-resistant tracks while minimizing damage to operating surfaces and reducing vibration levels, creating a top-notch rubber track.
DEKK rubber tracks are available in short or long-pitch designs to provide extended running life and uncompromised wear life for any machine. Manufactured to tight tolerances with the correct pin fitments, our rubber tracks are designed for prolonged severe service conditions in earthmoving applications.
When choosing your next excavator rubber track, consider our industry-first 24-month full replacement warranty for the ultimate quality guarantee, ensuring you’re buying a quality manufactured track that lasts longer.
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